How to evaluate Robotic Process Automation(RPA) solutions

Market Overview

According to the latest Gartner Magic Quadrant report for Robotic Process Automation (RPA) published 27 July 2020, RPA software is one of the fastest growing segments of enterprise software. It grew 63.1% in 2018 and 62.9% in 2019. Now that is impressive growth if you ask me and something not to be ignored.

This growth is expected to continue as organisations globally strive towards automating legacy paper-based processes and integrating data transcription work between several systems. We have seen so many instances of data recapture between emailed source documents (e.g. purchase orders, invoices, waybills, delivery notes, agreement schedules) Excel spreadsheets, ERPs and GLs you are certainly not alone, and we can help you solve this challenge.

Once you have decided to investigate RPA for your organisation, the big question is:

But where do I start? Well Gartner analysed customers with successful RPA implementations and found that RPA solutions should be evaluated on six factors:

6 Factors for Robotic Process Automation solution evaluation

  1. Ensure the functional depth of capabilities of the platform to meet your task automation via UI integration in the near term (12 to 18 months).
  2. Assess the vendor’s vision and roadmap for its short-term RPA breadth and align with your organization’s longer-term end-to-end automation needs beyond the next 24 months.
  3. Evaluate the price-per-process cost of your vendor’s solution so that your automation initiative has an optimal ROI over the longer term.
  4. Evaluate how well the value-added capabilities and services are integrated within the platform, and with external complementary or supplementary tools and services, to support the long-term automation goals.
  5. Develop a fuller picture of the overall vendor solution by scrutinizing the ecosystem of partner, customer and developer communities to influence the product roadmap, strategy and support.
  6. Avoid prioritizing your automation needs based on RPA only; there could be other alternatives that could complement your investment in RPA.

This last point is very important to note. Even though RPA refers to Robotic Process Automation, we think it is really Robotic Task Automation. Robots automate tasks within a greater process. Many processes require a workflow or business process management solution to guide the overall flow of data and bring a human into the loop when required. This is one of the complementary solutions to RPA.

Top reasons for investing in RPA

Of all the RPA decision makers interviewed, who mainly comprised CFO’s, CIO’s, enterprise architects and IT leaders, the main reasons for investing in RPA were as follows:

  • Optimize operational efficiency — 90%
  • Accelerate an existing process — 46%
  • Optimize cost — 43%

If you are thinking about starting your RPA journey or if you need expert consulting services on your team, please contact us.

Xpertek Contact is a UiPath implementation partner and we are specialists in digital automation which includes RPA, Digital Data Extraction and Workflow solutions.


Author: Marilynn Leonard