Consulting

Xpertek Contact’s consulting division offers comprehensive User Experience consulting services to our client base. Our team has over 25 years’ experience with designing, implementing and measuring customer experience solutions.

We help our clients to define their User Experience, whether it be for Customer Service, Location Based Engagements or Traditional Face-2-Face engagements. We then guide our clients and manage the process to successfully execute the strategy. This is achieved through our consulting framework that includes:

  • Customer Journey Design: This is the complete sum of experiences that customers go through when interacting with your company and brand.
  • Business Process Definition: The documentation of your business processes and system requirements are fundamental to your project or business.
  • Reporting and Business Insights: As customer experiences take centre stage, so does the need for customer insights.
  • Technology Evaluation: Xpertek Contact will examine new ideas, suggest potential change, develop, plan and implement solutions to improve your digital capabilities.
Contact us today to discuss how we can help you
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