Xpertek Contact’s consulting division offers comprehesive User Experience consulting services to our client base.  Our team has over 25 years experience with designing, implementing and measuring customer experience soltuions.

We help our clients to define their User Experience, whether it be for Customer Service, Location Based Engagements or Traditional Face-2-Face engagements.  We then guide our clients and manage the process to successfully execute the strategy. This is achieved through our consulting framework that includes:

1

Customer Journey Design

2

Business Process Definition

3

Reporting and Business Insights

4

Technology Evaluation

Xpertek Contact’s experience in defining the strategy for and managing the implementation of these solutions across 12 countries in Africa enables our clients to achieve their goals of pro-actively engaging their customers with relevant marketing messages, and providing excellent customer service to their customers across the continent.